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Shipping & Returns

Our delivery

rotoiticharitabletrust.co.nz has many points of service delivery for customers around the world.Our point of Los Angeles would make the delivery to the United States and Canada,while our European customers have their items delivered from Hong Kong and China and other countries will also be the delivery of such stock.

Delivery time

Items will be shipped out 2 to 3 days after receiving the order.In general,you can take about 5 - 8 business days for delivery,depending on the different means of delivery you select.Please note that some orders go through our fraud prevention department.If your order is selected,will be notified and your order may be delayed an additional 3 business days.We are not responsible for wrong or undeliverable addresses.Please make sure your shipping address is correct and deliverable.

Order Tracking

They allow us to track your order with a click of the mouse.When the shipment is confirmed,you will receive a tracking number in your confirmation E-mail.We do not exclude the possibility that our products may run out in our local warehouse.In this case,we will reserve the right to ship products from Hong Kong without any additional cost.

What will I be charged for shipping?

Shipping costs vary greatly depending on the value of materials and craftsmanship of the item and its final destination of the shipment.Shipping rates are clearly written in the description of each item and are not negotiable.Please consider this when ordering.

How do I track my shipment?

We ship your purchase before the end of next business day after check-out.We would like to send an E-mail with a tracking number so you can check the progress of your delivery on the website of the carrier.

What should I do if my shipment arrives?

Please allow up to 10 working days for your item to be delivered.If it still does not arrive,please click the 'Contact Us' button on the website.We will reply as soon as possible.

How do I ship items to a different address?

During our checkout process,please make it clear where you want your purchase shipped which may be different from your billing address credit card.

Returns

Your complete satisfaction is our priority for long-term business between us,we offer a return and exchange instructions.Before you want to return goods,please contact us by E-mail to discuss the problem first.Most of the time we are unable to resolve the problem by giving technical support and do not need to send anything back.

Replacement

Within 30 days (from date of receipt of product),if you find the products you choose are not satisfactory in terms of color or size,it can be returned and replaced under the following conditions.You must send us the products in original package (you pay freight charges ).The products should not be used.When we receive the returned intact product,we will replace with new ones and send them back to you.Shipping charges for replaced products that we ship to you should also be borne by you.Before sending the items for replacement,please transfer the cost of shipping the items back to supplementary replaced by us first.As soon as the payment is completed,we will replace the items and send it to you.

Refunds

We will be happy to return or exchange any goods as received with original package within 30 days of purchase (from the date products were received,please note that rotoiticharitabletrust.co.nz is not responsible for shipping costs return.) If you find the products with quality problems (non-human factors or external damage-resistant),can be returned and replaced.You must send us the products in original packaging.When we receive the returned intact product,we will send new ones to you instead the former product.We will pay the shipping costs for products we ship to you replaced.(Note: Our quality control experts give a definite opinion on the quality if the problems are caused by personal factors or external damage resistent,the products purchased will not be repaired,replaced or returned free of charge.

Return and refund part

ur website can not give a full refund for non-quality problems such as:
"The product does not look like those photos."
"The product is not what I imagined it to be."
"I'm not satisfied with this product."
In 7 days (from date of receipt products),if you require return of goods purchased for the reasons mentioned above,you must send us the products in original package (you pay shipping charges).When we receive the returned intact product,plus shipping costs,there will also pay a 15% restocking fee based on the total order and give you a partial refund.

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